Lebanon Ford set the bar very high when it comes to customer service. I live in Miami, Florida and I went to 3 Ford locations, service was okay,but they never returned any of my calls. I dealt with Chandler Wheat for months over the phone and got excellent results talking to him by phone whereas in person back home I didn't get anywhere. I saved about 4 thousand dollars going to Lebanon Ford instead of a dealer back home. I picked up the car and had a nice roadtrip/break in period driving it back home. I'm going to install the Roush supercharger and Lebanon Ford will be doing it. They have my business, they've earned it
This is my second Ford that I've purchased in Lebanon. I have never purchased any other brand, but came back to Lebanon for the personal experience that I get here. Other Ford dealerships in the area use strong pressure tactics to sell vehicles. After my last experience, I began bringing my car to Lebanon for all service and knew I wanted to come to Lebanon to get this truck.
Tom Nickell went above and beyond to help Clark with his purchase!! He was very caring and understanding about how important transportation was. We live on a farm and need 4x4!!! Thanks again!!!
We had our Mustang in for an exhaust upgrade and minor scratch/dent repair. Chandler was very helpful throughout the entire process, kept us updated with the progress. The work was completed ahead of schedule and the end result is perfect. Thank you Chandler and Lebanon Ford.
Tom Nickell was great and allows you to contact him directly. He got me the truck I wanted for my price range. Tom has followed up and has assisted in getting the vehicle service that it needed. The service department did great but did not answer the phone everytime I called. The service department gave me a ride home while the truck was being worked on. Very satisfied.
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